Customer Testimonials

Timely purchase process, sales team answered and addressed any and all questions and concerns

This service department is not coordinated and does not stay in touch with the customer. They performed half the service I paid for on my 2024 f350 and did not complete the warranty work correctly. In addition, they refused to take responsibility for damage they did to my vehicle. Think twice before going here. This is nothing like the old dealer….

Everything was Great. Great service BUT, It took 4 hrs. To do an oil change. Two mechanics showed up that day and you (Grieco Ford) put them under a lot of stress. Great service but felt bad for them and the staff. Still coming back though.

Was a great experience working with Mike! A very quick and efficient process for my new Bronco purchase. Definitely recommend this dealer.

Got back to me within a day stating what was wrong with my car. Thank you!

I just had a great experience with the Service Department at Greico Ford. First, they professionally reached out to remind me that I had a service event coming and we scheduled an appointment. Once the car was in, Nicole did a great job letting me know the status of the car and scheduling the pick up around what was convenient for me. Friendly and professional, a great and often hard to find combination. Thanks Grieco!

I had the pleasure of being helped by a wonderful sales person who knew their stuff and fortunate enough to drive a new vehicle home the same day. She went above and I couldn't be happier right now, thank you Ms. Wambolt

Convenient, on time, professional and friendly

Nicole in the service dept was wonderful. Very helpful and informative.

Conor was fantastic to work with! One of the easiest dealership experiences I've had. Very quick negotiating process, they were extremely fair on my trade in and the price of the vehicle. Could not be happier with my new Explorer ST!

Super service! Excellent and professional in every way;(…. A bit of a concern, did not ask first, cost to rotate tires…. $70+?… my bad)

Cheryl Ann is the best! She helped me carefully pick out the perfect car for me and I couldn’t be more thrilled. She created a comfortable environment where I knew I could ask any question and express any concerns I had. Cheryl Ann made sure I was getting the best deal possible and went through each step carefully. I always know I’m in great hands with the GREICO team and I’m so grateful for Cheryl Ann’s patience and guidance!

Friendly staff. Patient to explain the questions.

Great communication. Did a lot of the minor paperwork ahead of time. Was out in less than a hour. Very efficient. Devon was great to work with.

I had my SUV serviced at Grieco Ford for the first time. It was a great experience. They were timely, efficient and I knew exactly what I would be paying for prior to the start of service. I had my children with me and they showed us to the waiting area which had a TV, drinks and snacks! Very hospitable. Would highly recommend and will be coming back for subsequent service.

Great experience!!!!!! Antonio and Connor were awesome!!!!

I have to say it was a pleasant experience. They took me in at 8:30 am and my car was done at 1:00. The staff was extremely fun and pleasant. I will make Grieco ford my dealership for my explorer. Thank-you. Bill Bruno

The service being done was great and the overall fact that they have a mobile unit come to your house, but unfortunately the cleanliness fell short of what I’d expect. There was oil left on top of the engine, the strut bar, and fingerprints on the hood and grill, which made the overall experience disappointing. I’d suggest paying closer attention to keeping the vehicle clean during the service.

Feel there pricing is not consistent. Had a mobile oil change at $95 and then took it to dealer and was $140. Also, waiting over 2 hours for a simple oil change was ridiculous

Mobile service options are a huge help. Good communication with service team and techs.

Antonio and Connor were amazing! Would highly recommend. Very transparent pricing.

Let’s face it y'all, vehicle selection can be difficult and stressful for families but, Cherylann, Steve and Alden at Grieco Ford completely transformed the experience. Military active duty, veterans, first responders, and of course civilians please read. Take note: Their professionalism, cordiality, and zero pressure approach made us feel comfortable from start to finish. I was particularly impressed by how seamlessly Cherylann engaged our entire family throughout the purchasing process. Her post sale follow through was impeccable and she clearly and concisely walked us through Ford’s lineup, features, and available options. Furthermore, Cassandra in the parts department ... Read More

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Google - Oct 29, 2026

Let’s face it y'all, vehicle selection can be difficult and stressful for families but, Cherylann, Steve and Alden at Grieco Ford completely transformed the experience. Military active duty, veterans, first responders, and of course civilians please read. Take note: Their professionalism, cordiality, and zero pressure approach made us feel comfortable from start to finish. I was particularly impressed by how seamlessly Cherylann engaged our entire family throughout the purchasing process. Her post sale follow through was impeccable and she clearly and concisely walked us through Ford’s lineup, features, and available options. Furthermore, Cassandra in the parts department was incredibly helpful, ensuring every detail regarding our vehicle’s components and accessories was handled perfectly. Cherylann’s extensive product knowledge, transparent communication, and exceptional customer service easily earn a five-star rating. These qualities, combined with the outstanding support across departments, exemplify why buyers should look to the team for their next vehicle. Thank you again to the Grieco team for a top-notch experience; we look forward to returning for our future automotive needs. I could not be happier with my 2026 Ford Explorer Tremor! - Dave USAF (OIF, OND, OEF)

Grieco provided great service for my BRaptor. Very responsive and completed all my service needs

Sam was a great help as my service advisor. Highly recommend him to anyone using Grieco ford Branford.

It was fine

Loved my experience! The woman that helped me was very nice and helpful! Timing was reasonable for my oil change and everything was great!

Cheryl Ann was awesome! She is straight forward and her knowledge is unmatched! I will be using her for my next truck purchase.

Awful communication from service department. I was paying for a rental, service never called me back to provide an update, timeline or if they would be able to do anything. Quoted me $2500 for an oil pan replacement. Communication was so bad I had zero confidence in it getting done right regardless of the cost.

I had my GMC s trucks engine failed during on site at a customers job unexpectedly. I went to multiple Ford locations to find a replacement. MIKE TIMMONS AND STEVE (SALES MANAGER ) helped find a comparable vehicle, for me. They had an excellent selection to choose from. I chose the replacement vehical at an excellent price. I was back to the jobsite within 24 hours. Thankyou to everyone's help, going above and beyond their efforts to keep my business moving forward. Randy FALCON STUMP GRINDING LLC.

Tracy in the service department and Chris with Mobile assistance were very kind and helpful. Thank you

Abtin is amazing

The service was good. Everything explained well and the experience was comfortable.

We were travelling away from home in Connecticut when we realized very late in the day (4:45 p.m.) that our brakes were making a strange sound. Long story short, we took it to Grieco Ford before travelling further without knowing the severity of our problem. We worked with Nicole Bova, their Service Advisor, explained our problem and need to get back on the road, and she got us in right at 8 a.m. the next morning and they discovered we needed new brake pads, rotors and rear calipers. All the work was thoroughly explained with photos clearly showing the extent ... Read More

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Google - Oct 22, 2026

We were travelling away from home in Connecticut when we realized very late in the day (4:45 p.m.) that our brakes were making a strange sound. Long story short, we took it to Grieco Ford before travelling further without knowing the severity of our problem. We worked with Nicole Bova, their Service Advisor, explained our problem and need to get back on the road, and she got us in right at 8 a.m. the next morning and they discovered we needed new brake pads, rotors and rear calipers. All the work was thoroughly explained with photos clearly showing the extent of the issues with the brakes. Nicole was absolutely excellent to work with, and they got us back up and running in the shortest time possible. I have not always had great experiences with dealerships around my home, but I would most definitely very highly recommend Grieco Ford to anyone!

Oil change done to satisfaction however I never received a safety checklist and service performed does not show up on Ford App

I rarely write negative reviews, but I feel it is important to share my experience with Greco Ford of Branford, especially for first-time or used-car buyers. I purchased a 2022 BMW from them with approximately 19,000 miles. At the time, I was relatively new to the U.S. and had a limited credit history, so I accepted financing at approximately 13.75% interest. One of the things I was specifically told was that after about a year, once my credit history improved, I could come back and they would help me refinance the car at a better rate. Now, about a year later, I ... Read More

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Google - Oct 8, 2026

I rarely write negative reviews, but I feel it is important to share my experience with Greco Ford of Branford, especially for first-time or used-car buyers. I purchased a 2022 BMW from them with approximately 19,000 miles. At the time, I was relatively new to the U.S. and had a limited credit history, so I accepted financing at approximately 13.75% interest. One of the things I was specifically told was that after about a year, once my credit history improved, I could come back and they would help me refinance the car at a better rate. Now, about a year later, I contacted them and was told they cannot help with refinancing, that it is not something they do, and that because the loan is through Ford Motor Credit there is additional paperwork involved. This is extremely disappointing because refinancing was presented very differently when they were trying to sell me the car. If this was never something they could actually help with, I wish that had been clearly explained before I signed. The second issue is the condition of the vehicle when it was sold to me. I was repeatedly told the car was in great condition and that I should not have to worry about things like tires for a long time. They showed me inspection paperwork saying the tires and brakes had “passed,” but they never showed or explained the actual tread depth, brake measurements, or how close those parts already were to needing replacement. Within only a few months of buying the car, I was dealing with oil service, tires, brakes, and wheel alignment. When I later took the car to a BMW service center, I was told that some of these items had been very close to the minimum acceptable limits when the car was sold. That is my biggest problem: there is a huge difference between saying something technically “passed inspection” and being transparent that it is already close to needing replacement. Had I known the actual condition, I could have made a much more informed decision. I ended up spending a significant amount of money shortly (before I even reach the 22000milage mark) after purchasing what was supposed to be a relatively low-mileage vehicle. When I contacted Greco Ford about these issues, I was basically told that I would have to pay for the services myself. I was also told by another dealership/service department that there may have been protections available to me based on the mileage and timing of some of these issues. I chose not to pursue the matter aggressively at the time because I wanted to maintain a good relationship with Greco Ford. I believed that when the time came to refinance, they would honor what had been discussed when I bought the vehicle. That is one of the biggest reasons this experience is so disappointing now. To be fair, the staff was friendly during the purchase process, and I appreciated that they helped me obtain financing despite my limited credit history. But a dealership should also be judged by what happens after the sale. My advice to anyone buying a used car here is simple: do not rely only on verbal assurances and DONOT trust just their words. They are professionals and for making a sale they can easily cover things with their words. Ask for the actual tire tread measurements, brake measurements, maintenance condition, and get any promises about refinancing, warranties, or future assistance in writing. I love the BMW I bought, but the unexpected expenses, lack of transparency about the vehicle’s condition, and the difference between what I was told before the sale and what I am being told now have made this a very disappointing experience.

Stay away from these crooks. I have owned and purchased 10 Fords with 7 Fords purchased from Hammonassett Ford, FYI same management, as Hammonassett. I went in picked a vehicle, was approved for credit, had appointment with financial guy per his request, and they sold the vehicle to someone else last night. Scammers.

They were very accommodating with scheduling my service and rescheduling because of a parts back order. I was kept informed throughout and couldn't have been more friendly during my phone calls! Great service and staff. Would definitely recommend them!

BE CAREFUL BUYING THE 2021 FORD EXPLORER ST HERE. I looked at this vehicle, which the Carfax shows is an out-of-state California lemon law buyback purchased at auction and brought to CT. The dealership handed me a stack of warranty history paperwork rather than explaining the car's full history up front, and the staff's demeanor shifted once I began reviewing the details closely. They refused to let me take the car to my own trusted mechanic for an independent Pre-Purchase Inspection (PPI), suggesting instead that I find someone local to their town. Furthermore, they refused to accept a deposit ... Read More

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Google - Oct 4, 2026

BE CAREFUL BUYING THE 2021 FORD EXPLORER ST HERE. I looked at this vehicle, which the Carfax shows is an out-of-state California lemon law buyback purchased at auction and brought to CT. The dealership handed me a stack of warranty history paperwork rather than explaining the car's full history up front, and the staff's demeanor shifted once I began reviewing the details closely. They refused to let me take the car to my own trusted mechanic for an independent Pre-Purchase Inspection (PPI), suggesting instead that I find someone local to their town. Furthermore, they refused to accept a deposit due to "policy" when I tried to secure it, and after I requested that they change all drivetrain fluids and mentioned my intention to buy a Ford extended warranty, they later claimed the vehicle was suddenly sold to someone else. These are the exact mechanical facts listed in the vehicle's official warranty history that they handed to me: • Seized Engine: A technician test-drove the vehicle until the engine completely locked up and seized, requiring a full new long block, intake manifold, and turbos. • Structural Issues: Broken rear axle bolts (Recall 23S55) requiring the entire subframe to be removed to replace the intermediate and half-shaft assemblies. • Suspension & Drivetrain Defects: Torn axle boot, leaking front pinion seal, and a complete replacement of the front struts. • Other Defects: Cracked/leaking catalytic converters, failed EVAP purge valve (code P0456), and blue screen camera failures. Always read your history reports thoroughly, and insist on a PPI at your own trusted shop before buying.

I just purchased a vehicle from here and had exceptional service from CherylAnn. She was very patient, explained everything in detail, and very responsive. If you need a car, I would recommend seeing her!!

It was truly an outstanding experience, LJ could not have been nicer or more informative. I would suggest them to everyone.

--------------- - Very poor experience with the Service Department. --------------- I scheduled a service appointment for a vehicle recall through "Tanya," who was initially helpful. However, the service degraded quickly from there: [First Appointment]: The pickup service never arrived. When I called Tanya back, she offered no apology or explanation, but rescheduled me. [Second Appointment]: Once again, no one showed up to pick up my car. I called Tanya back—again, no apology or explanation—though she did eventually send someone out later that day, hours after the scheduled pickup time. No communication from Tanya. [Vehicle Return]: Two ... Read More

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Google - Oct 2, 2026

--------------- - Very poor experience with the Service Department. --------------- I scheduled a service appointment for a vehicle recall through "Tanya," who was initially helpful. However, the service degraded quickly from there: [First Appointment]: The pickup service never arrived. When I called Tanya back, she offered no apology or explanation, but rescheduled me. [Second Appointment]: Once again, no one showed up to pick up my car. I called Tanya back—again, no apology or explanation—though she did eventually send someone out later that day, hours after the scheduled pickup time. No communication from Tanya. [Vehicle Return]: Two days later, I called for an update. Tanya promised my car would be returned that morning. It wasn't returned. When I called in the afternoon to follow up, she provided no explanation, didn't apologize, and disconnected the call. I called back and spoke to her manager. He told me Tanya shouldn't have promised a morning drop-off and informed me that I didn't even need to bring the car into the dealership in the first place because they offer mobile service. Bottom line: Three broken promises, three days of wasted time, terrible communication, and zero accountability. I won't be using this service department again.

Very nice experience Good people

Will sale you lemons, be careful. Bought a f150, and 2 weeks later torque converter failing. Also had to fix emergency brake. Had to bring it back for recalls that should’ve done before sale(which sales person didn’t even want to double check), and had to change windshield wipers. Also notice multiple customers having to come back shortly after purchasing their vehicle as well. Don’t feel like they care about the customer, just about the sale and the money for them. Will definitely be reporting to dmv about them selling lemons

I’ve been hesitant to have a home visit to repair my Bronco because I’m used to long waits of dropping off my car for the day and thinking they have all the supplies at the dealer. Yet, I must say I’ve had Grieco Ford come out twice to my home for an oil change ad tire rotation and a ford recall. On both occasion, They are on time , they get the job done quickly and are quite professional. I would recommend

Purchase made easy, knowledgeable, helpful staff

Went 5 times for a replacement key and was told every time will call when it comes in. No calls. Stopped in they had a key fob and made an appointment. Was then told they a ford dealership could not figure out how to contact ford extended warranty. The blame game on who was suppose to call me every time. Got a major attitude and was told if lucky maybe by the end of the day if I wait. Should take less than 1 hour. Horrible service department.

Did not have a good experience with service! Made an appointment for 9 o’clock in the morning to have service done for a recall. Walked in and asked if we could just leave the car. They told us that the car will be ready in a few hours, and they would give us a call. We waited until noon, and then finally at 2 o’clock called the service department who told us that they were just starting to work on it now! It wasn’t until 5:15 that we called to find out where the car was and they were just ... Read More

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Google - Aug 31, 2026

Did not have a good experience with service! Made an appointment for 9 o’clock in the morning to have service done for a recall. Walked in and asked if we could just leave the car. They told us that the car will be ready in a few hours, and they would give us a call. We waited until noon, and then finally at 2 o’clock called the service department who told us that they were just starting to work on it now! It wasn’t until 5:15 that we called to find out where the car was and they were just finishing up. When we got there, we asked them why it took so long. They told us that the walk-ins who waited for their car went before the people who just dropped off the car even though we did have a 9 o’clock appointment and the others did not. We were never told that in the morning or else we would have waited for the car to be finished during the day. This is not acceptable and not a good business model. After having several cars and going to several dealerships in my lifetime, I have never heard of this way to take in cars for service. The dealerships former owner was horrible and this one is just the same. Will never go there again.

Where do i even start… our experience with this Ford dealership’s service department has been extremely disappointing and frustrating. What should have been relatively simple repairs has turned into months of repeated visits, poor communication, missed work, and unresolved issues. Our first visit was for a few basic concerns, including an issue with the door and a loose sunroof panel. When we returned for a second visit, the door issue had not been resolved, and the sunroof had developed a significant wind noise. We also needed an alignment. We were told that the work had been completed, but unfortunately, ... Read More

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Google - Aug 8, 2026

Where do i even start… our experience with this Ford dealership’s service department has been extremely disappointing and frustrating. What should have been relatively simple repairs has turned into months of repeated visits, poor communication, missed work, and unresolved issues. Our first visit was for a few basic concerns, including an issue with the door and a loose sunroof panel. When we returned for a second visit, the door issue had not been resolved, and the sunroof had developed a significant wind noise. We also needed an alignment. We were told that the work had been completed, but unfortunately, the issues remained. We were then given a date to bring the vehicle back. We made arrangements and brought the vehicle in on the scheduled date, only to be told that they could not take the vehicle because there were too many customers waiting for loaner vehicles. We were told that the dealership would contact us once a loaner became available. A month went by without a single phone call or update….. During this time, the vehicle’s problems continued to get worse. The sunroof remained improperly aligned and the wind noise became louder, while the alignment was noticeably worse. Because we were unable to get consistent communication over the phone, we eventually went to the dealership in person to try to get an explanation and determine what was happening with our vehicle. Unfortunately, our experience with the customer service at the front desk was also disappointing. We felt that Nicole was dismissive and unprofessional when addressing our concerns. Since the dealership had been unable to identify the source of the sunroof noise, my husband recorded the sound so that we could provide the service department with a clear example of the issue. Rather than taking the concern seriously, Nicole laughed and commented, “He records everything that is wrong with the car.” We felt this was inappropriate and unnecessary, particularly when we were simply trying to help document an ongoing issue. The most frustrating part of this entire experience has been the amount of time and effort we have had to spend trying to get these issues resolved. I have taken multiple days off from work and used paid time off specifically for service appointments. We have also spent a considerable amount of money on gas repeatedly traveling to the dealership because we were not receiving calls or updates. We were told that our vehicle would be a priority, only to later find out that the vehicle had not been worked on because they had not gotten to it.. The lack of communication between departments, failure to return calls, unresolved repairs, and the overall customer service have been extremely disappointing. We have given this dealership multiple opportunities to address these concerns, but the issues have continued. We hope management takes this feedback seriously and looks into how the service department handles customer communication and follow-through. Based on our experience, we unfortunately cannot recommend this dealership’s service department. As of now, we are still waiting for our problems to get resolved. If this continues we will be getting the Department of motor vehicles involved… As reading previous review lots of other people are having the similar issues.

Worst experience i have ever had at a dealership. They DO NOT stand behind their used inventory at all. Wife is stuck with a headache, and thousands in repairs.

Don't deserve any stars! Took my truck in to get fixed at 7 am, told it would be ready later in the afternoon, called to check in it at 2, said not ready. Went down to the shop at 5 told they never got to it at all! Horrible customer service! Lied to that it was getting worked on when they didn't even touch it!

On June 12, 2026 I left my vehicle at Grieco Ford for recall work at 8:45 in the morning, they said they would call when the vehicle was ready. Just about 4:30 that afternoon I call because I had heard nothing from them. After what seemed to be confusion on their part, the service person got on the phone and I was told they forgot my car was there and the work wasn't done. They asked if they could keep the vehicle and would do it first thing in the morning. Next day no call. I called and found that they did not ... Read More

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Google - Jun 20, 2026

On June 12, 2026 I left my vehicle at Grieco Ford for recall work at 8:45 in the morning, they said they would call when the vehicle was ready. Just about 4:30 that afternoon I call because I had heard nothing from them. After what seemed to be confusion on their part, the service person got on the phone and I was told they forgot my car was there and the work wasn't done. They asked if they could keep the vehicle and would do it first thing in the morning. Next day no call. I called and found that they did not work on the car and they had to order a part. (This was a recall. Also part of the recall was a computer program issue.) Part? When I picked up the car I was told that they were downloading the program to their hard drive and it takes six hours. (Not what Ford told me.) and the part for the latch had to be ordered from Ford. (When I made the appointment I was told everything was there) They would call when it was in. A week later, No Call. I reached out to the Service Manager, My call was not returned. Oh I did call another dealership and made an appointment, I was told it would be about three hours to take care of both. Save yourself and go to another dealer for work.

-Star Review – Greco Ford of Branford I am beyond frustrated with Greco Ford of Branford. My vehicle has been there for days, and every update I received was because I physically went to the dealership. Not once did anyone proactively call me. Day one, my vehicle sat untouched and nobody told me. I found out when I showed up. Day two, I was told no work had been done because they needed authorization, yet nobody ever called to ask for it. When I questioned why, I was told they “didn’t want to call four times.” This was after I ... Read More

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DealerRater - Jun 17, 2026

-Star Review – Greco Ford of Branford I am beyond frustrated with Greco Ford of Branford. My vehicle has been there for days, and every update I received was because I physically went to the dealership. Not once did anyone proactively call me. Day one, my vehicle sat untouched and nobody told me. I found out when I showed up. Day two, I was told no work had been done because they needed authorization, yet nobody ever called to ask for it. When I questioned why, I was told they “didn’t want to call four times.” This was after I explained that I have upcoming medical procedures and need my vehicle because I don’t want my 80-year-old father driving me everywhere. Day three, I found out they didn’t even have the part needed. Again, no phone call. What makes this even worse is that I gave this dealership another chance after a previous experience that destroyed my trust. Years ago, my vehicle suddenly lost acceleration on the highway and I was nearly hit by an 18-wheeler. The dealership told me it was fixed. The very next day the exact same thing happened again, except this time my baby was in the vehicle and we were nearly rear-ended. As a parent, there is nothing more terrifying than realizing your vehicle is malfunctioning in traffic with your child in the car. My son and I were fortunate to walk away unharmed, but the situation could have ended very differently. When I returned looking for answers and asked to speak with a manager, I was actually told to “go f*** yourself” by an employee. The only reason I came back years later was because I was told the dealership was under new ownership and management. Unfortunately, this latest experience has shown the same lack of communication and customer care. I understand delays happen. What I don’t understand is why nobody can make a simple phone call to keep customers informed. After everything I’ve experienced, I cannot recommend Greco Ford of Branford.

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New ownership really sucks will not work with you or try to help with earlier issues I would recommend going to any other ford dealership in state

In the beginning of May 2029 I purchased a 2023 f150. Our sales person was knowledgeable. She did however give us some bad info on the extended warranty we wanted. We asked about a 100k warranty. The truck already had 33k on it. She said the warranty would cover the truck to 133k. That was wrong. We also said we weren’t sure if we wanted to do a 5 or 6 yr loan. When we went to sign the paperwork they had us signed up for 6. We could have changed it but plan on refinancing in the near future. We were told the ... Read More

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Google - May 28, 2026

In the beginning of May 2029 I purchased a 2023 f150. Our sales person was knowledgeable. She did however give us some bad info on the extended warranty we wanted. We asked about a 100k warranty. The truck already had 33k on it. She said the warranty would cover the truck to 133k. That was wrong. We also said we weren’t sure if we wanted to do a 5 or 6 yr loan. When we went to sign the paperwork they had us signed up for 6. We could have changed it but plan on refinancing in the near future. We were told the truck was gone through and I believe we even signed something stating that. On the ride home we noticed every time we stepped on the brakes at highway speeds the truck would shake. We also noticed there was a vibration while driving at highway speeds. When I called to let them know I was told the shaking was most likely the tires on the truck which looked new but were a no name brand. After speaking with our service advisor we decided they would come pick up the truck on a Wednesday. We live an hour from the dealership. We found out that all 4 rotors were bad and needed to be returned and that the differential needed to be rebuilt. And a few other things. I called on Friday and I was told it wouldn’t be until the following Monday the truck wouldn’t be finished. I asked for a loaner for That Monday and was told no loaners were available. Monday comes and I call and leave a message. I had gotten no return call so I called again numerous times. After finally talking to the advisor was told it would be the next day. I again asked for a loaner and was told no loaners were available. This went on for a couple more days. I was told by the advisor.” To be fair we don’t work on the weekends and you could have come get the truck. Again I live an hour away and that didn’t work. On Tuesday I called again and was told it would be another day . Again I asked for a loaner and was told there were none available. I lost my patients at this point and had a few select adjectives for the advisor. I then spoke with the GM and only after I lost my temper was told to go to Enterprise and rent a car and would be reimbursed. I should have been told this in the first place. Had they done the inspection the said they did in the first place this would have never happened. On a final note the right windshield wiper was shot. I asked them to replace it and it wasn’t done. Buying a car is stressful enough. This should have never come to this. I hope I find no other problems to have to send it back

If your car is under warranty and you have to bring it here. Good luck. You’ll wait a lifetime until you see your car again. Might as well sell it instead of waiting for them to just play games with you. They have a new excuse everyday. Do not recommend this place at all…

While my truck appears to be working fine, the communication leaves a lot to be desired. My service tech did not call me with an initial results of the diagnostic, despite me leaving 3 voicemails. It took nearly 2 weeks to get a job done that should have taken 3 days.

I bought a top-trim Mach-E GT, but the "premium" experience ended the moment I walked into the Branford Ford service department. If you are thinking about purchasing a vehicle here, be prepared to be stranded if anything goes wrong. My car has been sitting at this dealership for two full days, and they haven't performed a single diagnostic. I was promised a status update yesterday—that deadline came and went with zero communication. I’ve been completely ghosted while my vehicle sits untouched on their lot. The most frustrating part: • The "15-Person" Wait: I was ... Read More

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Google - May 7, 2026

I bought a top-trim Mach-E GT, but the "premium" experience ended the moment I walked into the Branford Ford service department. If you are thinking about purchasing a vehicle here, be prepared to be stranded if anything goes wrong. My car has been sitting at this dealership for two full days, and they haven't performed a single diagnostic. I was promised a status update yesterday—that deadline came and went with zero communication. I’ve been completely ghosted while my vehicle sits untouched on their lot. The most frustrating part: • The "15-Person" Wait: I was told there are 15 people ahead of me for a loaner car. Branford Ford offers no alternative transportation, no rental vouchers, and no solutions. • Broken Promises: Don't believe them when they say they will "let you know." I had to be the one to reach out after they failed to meet their own promised timeline. • Premium Price, Budget Service: When you pay for a GT performance vehicle, you expect a level of service that matches. Instead, they treat you like an afterthought. If you need a dealership that actually values your time and provides basic professional communication, look elsewhere. I am now stuck without a vehicle and without answers because Branford Ford refuses to prioritize their customers. Think twice before buying here.

Minimal communication until I physically showed up in announced to ask the status of my diagnostic. Hit with a bill for everything BUT what the car was brought in for. No car for almost three days as their techs ran a diagnostic. Received a call and missed it from them, called back less that a minute later and nobody answered. After two and a half days the issues were identified, both of them I had a pretty good idea of the most likely culprit of the issue and still took forever for them to give me a quote. Labor cost ... Read More

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Google - Apr 20, 2026

Minimal communication until I physically showed up in announced to ask the status of my diagnostic. Hit with a bill for everything BUT what the car was brought in for. No car for almost three days as their techs ran a diagnostic. Received a call and missed it from them, called back less that a minute later and nobody answered. After two and a half days the issues were identified, both of them I had a pretty good idea of the most likely culprit of the issue and still took forever for them to give me a quote. Labor cost was pretty high but that’s just where we are now. In the future I will not be bringing my cars here for service based on the lack of communication or update from the staff.

Never trust the service at this location!! The service they provided will fail you in the future. On February 12, 2025, I brought my 2020 Ford Fusion in for what was supposed to be a routine maintenance. After I dropped off my vehicle, I received a phone call saying my car was missing a tire pressure repair kit. (For context, I purchased the car from a dealer in 2022.) I agreed to have the kit installed, which cost $350. I was told it would be fully functional. Last week, I got a flat tire from a nail on the road and tried to use the ... Read More

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Google - Apr 9, 2026

Never trust the service at this location!! The service they provided will fail you in the future. On February 12, 2025, I brought my 2020 Ford Fusion in for what was supposed to be a routine maintenance. After I dropped off my vehicle, I received a phone call saying my car was missing a tire pressure repair kit. (For context, I purchased the car from a dealer in 2022.) I agreed to have the kit installed, which cost $350. I was told it would be fully functional. Last week, I got a flat tire from a nail on the road and tried to use the kit. To my surprise, it only contained an air compressor. It was missing the sealant and even the hose needed to connect to the tire. I couldn’t properly use it when I actually needed it. When I called them, they told me they had only sold me the air compressor—not the full kit with sealant and hose. This was never explained to me beforehand. Why would anyone install just an air compressor without the necessary components to make it usable? Since I’ve moved out of Connecticut, I’m unable to bring the kit back for inspection, which they said is the only way they can verify the issue. As a result, there is essentially nothing I can do to resolve this. Looking back, I feel like I was taken advantage of because I’m not very familiar with car parts. This experience was extremely disappointing and frustrating.

Do not do business with this company. Mike their service manager is nothing short of nasty and rude, Cheryl Ann their sales person is judgmental and makes nasty assumptions about people. They are not in the business of customer service or help when it comes to issues. It is a shame that this is now how you’re treated at dealerships. Buyer beware - they will sell a car and not stand by anything about it.

Cheryl was amazing and very helpful. She was so chill and easy to talk to she immediately calmed me down as I was very nervous buying a car for the first time. She stayed with me well past closing to make sure everything was set and I drove off in my new baby last Thursday ❤️ Fast forward to 6 months later and I’m having transmission issues and my car has been in their shop for over a week. I call everyday and no one answers and when they do I’m told someone will call back but no one EVER ... Read More

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Google - Mar 25, 2026

Cheryl was amazing and very helpful. She was so chill and easy to talk to she immediately calmed me down as I was very nervous buying a car for the first time. She stayed with me well past closing to make sure everything was set and I drove off in my new baby last Thursday ❤️ Fast forward to 6 months later and I’m having transmission issues and my car has been in their shop for over a week. I call everyday and no one answers and when they do I’m told someone will call back but no one EVER DOES!!! This great experience has now turned into something horrible!!!

Dealership said I would get tie downs (because the truck was full of snow and the vehicle I traded in had them) if I left them a review, 6 months later no tie downs.

Customer Service is Terrible!! NOW WHEN I first started going it was Great WHAT HAPPEN TO THE OTHERS THAT USED TO WORK IN SERVICE now THAT THEY LEFT THE CUSTOMER SERVICE IS TERRIBLE Wouldn't RECOMMEND GOING AND THE AUTOMATED SERVICE IS AWFUL NEED TO HAVE A BETTER SYSTEM WHEN YOU CALL

I would never take my vehicle back to this place they collect almost $8,000.00 and my vehicle is worse than before

This place is definitely a fraud…went to get my tps programmed and was presented with a $3300 invoice of what I needed for my car…did not ask them to evaluate my car just to program my sensors…also the presentation of the invoice was very unprofessional….why would you talk to a customer in front of other customers about a $3300 invoice??…these matters should be discussed in private…another tactic to intimidate the customer to agree to repairs….and this is after my car a year ago had a brand new engine installed along with a lot of other ... Read More

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Google - Jan 8, 2026

This place is definitely a fraud…went to get my tps programmed and was presented with a $3300 invoice of what I needed for my car…did not ask them to evaluate my car just to program my sensors…also the presentation of the invoice was very unprofessional….why would you talk to a customer in front of other customers about a $3300 invoice??…these matters should be discussed in private…another tactic to intimidate the customer to agree to repairs….and this is after my car a year ago had a brand new engine installed along with a lot of other repairs…will Never go their again for anything….

My experience with Greico Ford of Branford was chaotic and extremely disappointing from start to finish. What should have been a simple, one trip van purchase turned into a drawn-out mess due to poor organization and follow through. The buying process was unorganized, hectic, and confusing. We wired a deposit, but for reasons never clearly explained, it “didn’t clear” on their end, forcing us to make an additional trip just to pick up the van. On top of that, the dealership made errors in the paperwork, requiring us to sign everything again. To make matters worse, we were never ... Read More

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Google - Jan 3, 2026

My experience with Greico Ford of Branford was chaotic and extremely disappointing from start to finish. What should have been a simple, one trip van purchase turned into a drawn-out mess due to poor organization and follow through. The buying process was unorganized, hectic, and confusing. We wired a deposit, but for reasons never clearly explained, it “didn’t clear” on their end, forcing us to make an additional trip just to pick up the van. On top of that, the dealership made errors in the paperwork, requiring us to sign everything again. To make matters worse, we were never given the spare keys. When I tried to resolve this, I discovered our salesman had quit and was no longer with the company. After calling sales, it became clear that several people had left, and no one seemed willing or able to help. I was eventually escalated to Chris, the general manager, but despite leaving both a voicemail and an email, I’ve received no response. This entire experience felt careless and unprofessional, with no accountability or urgency to fix mistakes. I would not recommend Greico Ford of Branford to anyone looking for a smooth or reliable car buying experience.

Never again will I go to this place? I took my 2010 Ford Taurus For an oil leak check it turned out to be a turbo leak leaking. The car is covered under the warranty and the warranty company did what it was supposed to do. It was supposed to cost me $100 out of pocket but BECAUSE the technician broke a bolt and it took him two days supposedly to get it out it jacked up the price to $900 of course I refuse to pay that so now we had a negotiate a price ($450) for a mistake that the technician made ... Read More

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Google - Jan 2, 2026

Never again will I go to this place? I took my 2010 Ford Taurus For an oil leak check it turned out to be a turbo leak leaking. The car is covered under the warranty and the warranty company did what it was supposed to do. It was supposed to cost me $100 out of pocket but BECAUSE the technician broke a bolt and it took him two days supposedly to get it out it jacked up the price to $900 of course I refuse to pay that so now we had a negotiate a price ($450) for a mistake that the technician made here it is three weeks later and I still haven’t gotten my car back. This place is ridiculous. I should’ve taken it to Tasca Ford in New Britain.

Got a car from hammonasset and have very expensive problems after only a few months. Just went to a local car dealer for diagnosis and was told the charcoal canister is bad costing almost 1.5 k to replace.

Yes, they got back to me asap but we stood in front waiting to talk with someone. Didn't even get greeted

I've never been to this dealer and seen more than 3 customers, including service and sales. Yet, they seem to have at least 20 people working there at any given time. I'm not sure what these people do, because no one ever seems to pick up the phone when you call. I recently brought my brand new Ford Explorer in for a busted headlight. Of course, they didn't order the part when I told them about the problem, but had to "diagnose" the issue, which surprise, turned out to be a broken LED assembly, even though the ... Read More

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Google - Dec 12, 2025

I've never been to this dealer and seen more than 3 customers, including service and sales. Yet, they seem to have at least 20 people working there at any given time. I'm not sure what these people do, because no one ever seems to pick up the phone when you call. I recently brought my brand new Ford Explorer in for a busted headlight. Of course, they didn't order the part when I told them about the problem, but had to "diagnose" the issue, which surprise, turned out to be a broken LED assembly, even though the car was less than 3 months old. They called me on the first day to tell me that they ordered the part, which should arrive on the 2nd day. No one bothered to call me on the 2nd day or return the message I left, and we're now going on day number 3 for a friggin busted headlight! I'm done with this dealership and their crappy customer service and this will probably be the last Ford automobile I purchase. My wife has a Suburu and takes it to Premier Suburu just south on Rt. 1 and gets white glove, stellar customer treatment.

I found this dealership to be rude and really amateur in dealing with customers. We were left sitting at a sales person’s desk for 15 minutes upon arrival, and then the way we were treated was unacceptable. I would not go back to Greco Ford or any of their other dealerships in the future.

Krissy in Service is the Most Professional staff member I have seen.. She is also understanding and always helps make situations better and goes out of her way for the customer.. I can't say enough good about her!!! She is the only reason I am still there.. I just had my keypad housing break for the second time.. I called service dept.. asked if they could order the part.. I had to wait 2 days for a response which was I had to bring the truck in, waste my time so they could tell me the pladtic piece was broken.. ... Read More

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Google - Oct 21, 2025

Krissy in Service is the Most Professional staff member I have seen.. She is also understanding and always helps make situations better and goes out of her way for the customer.. I can't say enough good about her!!! She is the only reason I am still there.. I just had my keypad housing break for the second time.. I called service dept.. asked if they could order the part.. I had to wait 2 days for a response which was I had to bring the truck in, waste my time so they could tell me the pladtic piece was broken.. very sad.. I asked about balancing tires and their price was double what pep boys wanted.. I have had my truck serviced at Hammonnasset ford since I bought it.. Ever since I have been going to Greico Ford the ecperience is #2 at Best.. Krissy is a 5 and has always worked with me.. I wasnt going to leave a review but I got 3 texts saying to give a review.. Soo here is My Honest Review.. Not that anything will Change.. I am one in a corporate world of many...

Absolutely the WORST experience i've ever had at a dealership. Sold me a car that supposedly had been through their "safety inspection" and was "100%". Got on the highway and immediately as i hit highway speeds i knew something was wrong. Contacted my sales rep Cheryl Anne, who immediately dismissed it. Got home, noticed one of the tires had a deep gouge in it, definitely not safe! Brought the car to Audi for an inspection, and it was determined the car needed 4 new wheels/tires as they were bent, a bad wheel bearing, a leaking water ... Read More

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Google - Oct 11, 2025

Absolutely the WORST experience i've ever had at a dealership. Sold me a car that supposedly had been through their "safety inspection" and was "100%". Got on the highway and immediately as i hit highway speeds i knew something was wrong. Contacted my sales rep Cheryl Anne, who immediately dismissed it. Got home, noticed one of the tires had a deep gouge in it, definitely not safe! Brought the car to Audi for an inspection, and it was determined the car needed 4 new wheels/tires as they were bent, a bad wheel bearing, a leaking water pump and thermostat, broken suspension level sensor, carbon build up so bad it was causing misfires, and to top it off they did'nt even change the oil! They refuse to offer any sort of help stating i purchased the car "as-is" due to age/miles. It's a 2017 with 80k. Absolutely unreal, terrible customer service. Now i'm stuck with thousands in repairs. Avoid purchasing any pre-owned vehicles from this dealership, as they do not stand behind their vehicles!

Took my car for the works package and the service was great, I had no appointment and the car was done before noon , Tom was great to work with! Nice to have service like this!!

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Terrible customer service experience, I called severally for an update about my car , only to continously sent to voicemail, my service advisor doesn't worth to be working at that desk with his poor customer service skills. I will never be back

I was notified that Hammonasset Ford was bought out by Greico. Since the staff at Hammonasset has been phenomenal I decided to look at Greicos inventory and found a used truck I liked. The dealer is very corporate and didn’t work much with the price But I value my relationship with the Hammonasset staff and decided to move forward as I liked the truck. On signing day I was assured the truck was cleaned and good to go but when I looked through the truck I noticed it was only run through the car wash, the inside of the ... Read More

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Google - Sep 15, 2025

I was notified that Hammonasset Ford was bought out by Greico. Since the staff at Hammonasset has been phenomenal I decided to look at Greicos inventory and found a used truck I liked. The dealer is very corporate and didn’t work much with the price But I value my relationship with the Hammonasset staff and decided to move forward as I liked the truck. On signing day I was assured the truck was cleaned and good to go but when I looked through the truck I noticed it was only run through the car wash, the inside of the truck was untouched and had been filled with old food on the seats, hair on the carpet, dirt underneath the mats in the entire car and just looked untouched. This was very disappointing as I was told it would be cleaned and detailed and the dealer had plenty of time to accommodate this. I also brought up issues with the truck which I was assured would be fixed prior to buying but instead they said they have a 60 day warranty and would fix the issues after the truck was bought. Overall bad experience, I would stay clear until the kinks are worked out and make sure to double check your vehicle before leaving the lot.

Had my car for 5 months this year and were unable to fix problems. Did not listen to us, never called with updates, and essentially ghosted us. It is unconscionable how they treat their service customers.

Will not go back for service!! Bad experience!

This dealership likes to lead you on and cannot communicate professionally within a timely manner. If you live out of state don’t bother trying to do business with them, especially if “Jonathan” is the manager. He was very displeasing!! They’ll sell the car you’re interested in right out from under you without even trying to work numbers for you. Extremely disappointing experience. I highly recommend taking your business elsewhere unless you enjoy being lead on and treated like a fool.

By far my worst experience trying to buy a vehicle, i was strung along for 3 days having to call multiple times a day telling there manager Jonathan Escoto that i will put a deposit down once i get numbers that work for me. The vehicle was sold out from underneath me and the manager didnt even have the courage to call me and tell me the truth. If this is how grieco ford does business i highly suggest not buy anything from them

Purchased an expensive new truck and had issues from day 1. Was not provided with a loaner or rental. Grieco promised an extended warranty but they never followed through. Too Many lies

Overpriced & sneaky. Wouldn’t trust them at all.

The people were friendly but my experience was not the best. I took my car in for a recall fix on 07/26. I was told that I will be updated on when the fax was completed. I was also told that it will only take a couple of hours. I dropped the car off a little after 8 am. From my understanding, the shop was supposed to close by 12 pm. I did not receive a call for an update. I started calling at 12:59 pm and after 5 calls I was able to get through. I was then told a tech went home early ... Read More

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Google - Jul 31, 2025

The people were friendly but my experience was not the best. I took my car in for a recall fix on 07/26. I was told that I will be updated on when the fax was completed. I was also told that it will only take a couple of hours. I dropped the car off a little after 8 am. From my understanding, the shop was supposed to close by 12 pm. I did not receive a call for an update. I started calling at 12:59 pm and after 5 calls I was able to get through. I was then told a tech went home early due to being sick and either I can come and pick my car up and drop it off another day or leave it. I left the car because it was too much of a hassle and inconvenience to get back to it and drop it off again. So my car was kept over the weekend. Again I was told it would be ready Monday morning, now they were going to drop the car off at my job which I appreciate, but I ended up missing a day of work from not having my car and my badge being in the car. When my car was dropped off, it was parked in the wrong location, which was fine because he did not know. He did follow the instructions and got to the general area. He turned my car off and took pictures. When they pulled off, I went to start my car and now my car is no longer starting correctly. There was absolutely NOTHING wrong with the starter. Now I have to turn my car on and off twice to start. I dont know what happened or why but I am very disappointed in my service. Maybe it was not that important to them because they weren't making money off the recall, but that recall is about to cost me so much more. People in general are nice, but my experience was disappointing. Update! 07/31/25 6:23 pm. My car is currently getting towed of the highway because the engine stalled!! This was the reason for the recall. Literally one of the reasons for the recall was the engine was going to stall! It's now cost me a days work and $120 from this visit. Im marking it down to 1 star